Refund policy

1 · Who refunds

Axeho plans are sold by DJOMION SOLUTIONS and collected by a third-party payment provider (Paystack or Flutterwave). DJOMION SOLUTIONS decides on and issues the refund itself, through that same provider. Requests are made in writing to dubbing@djomionsolutions.com.

2 · Fourteen days

Any purchase is refunded in full within fourteen days if it has not been activated.

After activation, and within that same window, we also refund if the software does not do what this site says it does and we cannot put it right. Write to us before asking for a refund: most blockages are settled in one reply.

3 · Subscriptions

A subscription can be cancelled at any time. Cancellation takes effect at the end of the period already paid for: the current month, quarter or year remains due, and your access is kept until it ends. No pro-rata refund is made on a period already started.

A renewal charged although cancellation had been requested before the due date is refunded in full.

4 · What is not refunded

• subscription periods already elapsed;
• usage already consumed with the voice, transcription and artificial intelligence services;
• the cost of third-party accounts you subscribe to yourself: that money never reaches us.

5 · Effect of a refund

A refund ends the licence: the key is revoked and the seats released. The files you produced remain yours.

6 · How to ask

Write to dubbing@djomionsolutions.com with the address used at purchase and the transaction reference. We answer within five working days.